Vicki Holt
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Great, despite numerous hold-ups due to weather, protests etc, our stuff eventually got to Spain safely, and although we weren’t there, the driver kindly picked up our friend so she could open our apartment, and sent us a photo of our stuff in the lounge!
Our second load is on its way to be delivered when we get there, at a very reasonable rate, timely pick up, friendly driver with knowledge of our locality over in Spain!
Thank you to the team, and we will be using you to move the remainder of our belongings, when we go to live in Spain permanently
Moved from Egremont (United Kingdom) to L'alfàs Del Pi (Spain)
Please note the following
1. Your goods were shipped as a part load only and we offered you a very favourable price as you purchased the remaining space in the truck that contains 20 other part loads with deliveries all across Spain and Portugal.
2. Upon acceptance of your quote on our software, you had to tick multiple boxes and also provide a signature, one these boxes that you ticked reads 'I confirm I have read and retained a copy of your Terms and Conditions and understand the limited and standard liabilities to which I agree'
3. Confirming you have read our T&C's, section 13 stipulates 'Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit'
4. As mentioned to you previously, there has been mitigating factors causing delays in transit, the first been us not been able to get a ferry space due to backlogs and it been busy season for ferry providers, (a factor we cannot influence nor control) and the vehicle br eaking down (from something we could not have anticipated). Both of these reasons are not by our negligence, but by things we simply cannot control and we are not liable for the delay.
At all points we have always responded to emails in a reasonable time frame and answer any calls as well. Part loads do not get a dedicated delivery time frame and as mentioned above the vehicle has 20 other deliveries on it, with key waits and transhipments required these also cause delays we cannot control.Read more