What makes your company stand out?
We are a family run business and understand the importance and value everyone has with their personal effects. We treat every single item we transport from start to finish with the highest level of safety and ensure the whole move is stress free for all involved.
Please note the following
1. Your goods were shipped as a part load only and we offered you a very favourable price as you purchased the remaining space in the truck that contains 20 other part loads with deliveries all across Spain and Portugal.
2. Upon acceptance of your quote on our software, you had to tick multiple boxes and also provide a signature, one these boxes that you ticked reads 'I confirm I have read and retained a copy of your Terms and Conditions and understand the limited and standard liabilities to which I agree'
3. Confirming you have read our T&C's, section 13 stipulates 'Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit'
4. As mentioned to you previously, there has been mitigating factors causing delays in transit, the first been us not been able to get a ferry space due to backlogs and it been busy season for ferry providers, (a factor we cannot influence nor control) and the vehicle br eaking down (from something we could not have anticipated). Both of these reasons are not by our negligence, but by things we simply cannot control and we are not liable for the delay.
At all points we have always responded to emails in a reasonable time frame and answer any calls as well. Part loads do not get a dedicated delivery time frame and as mentioned above the vehicle has 20 other deliveries on it, with key waits and transhipments required these also cause delays we cannot control.Read more