Careline Removals

Third time using this company to move. They go above and beyond to help and offer advice. They make it as stress free as possible on the customer in every regard, from booking, paperwork, loading and unloading, dates offered, communication etc. We tried using a slightly cheaper competitor at one point but ended up reverting back to Careline for peace of mind. Trust them 100%, everyone we’ve dealt with (including loading and delivery teams) has been honest, reliable and professional.

We had an incredibly disappointing experience with Careline in relation to the transport of our personal belongings from Spain to Ireland. Both the transportation service itself, and the customer care received post-delivery, was very poor.

I arranged for my belongings to be transported from Spain to Ireland. This included two BBQ’s, an office desk and chair and a dressing table and chair, as well as numerous boxes of clothing and kitchenware.

I chose Careline for the transportation service as I was keen to support an Irish business on my return to Ireland.

The items were collected from Spain on 6th November and I was contacted on 15th November to arrange delivery to my home in Ireland on 19th November. The delivery team were very helpful but they had identified that of the two pallets being delivered, there had been an issue with one pallet which resulted in damage to our belongings. The delivery team took pictures of the damage identified and confirmed this would form part of a report to be provided to us.

The issues identified were as follows;
1. The legs on our dressing table were broken and the table had been scratched
2. One of our boxes of clothing had significant water damage and was open on delivery
3. The office chair was saturated with water
4. Both BBQ’s had been damaged beyond repair (our Kamado Joe ceramic BBQ was smashed to pieces and attempts had been made to sellotape the pieces back together and the Weber BBQ was entirely misshapen)

The delivery team confirmed that we should have received a report the day before the delivery to notify us of the damage caused and with pictures and an explanation for same, but this was not received.

I immediately reached out to Careline and the level of service received from this point onwards was terrible.

I was not provided with any report outlining the issues with my belongings, any pictures of the damage caused, or any information about what occurred during the transport process which led to the extensive damage. I requested this information on numerous occasions and received very vague and non-committal responses from Careline. Careline were solely focused on submitting an insurance claim against the damage. I reiterated on numerous occasions that this could not be completed until I had a full report of the damage caused and pictures to support the claim. Notwithstanding this, Careline submitted a partially completed insurance claim without my consent.

After numerous attempts to obtain additional information on the circumstances surrounding my items and a request for a partial refund of the significant amount paid (c. €2,800) given the poor quality of services received, I requested a call from the Managing Director. I subsequently received a call from[Name removed by Sirelo] who acknowledged that the service provided had been below Careline’s usual standards (as had been accepted by Careline in numerous emails previously). [Name removed by Sirelo] further confirmed that we should be entitled to fully reclaim the cost of the damaged items under an insurance claim and that he would discuss internally regarding a refund of the fees we paid.

Ultimately, following extensive back and forth with both the insurance claims agents and Careline, the insurance claim is covering 2/3rds of the cost to replace the damaged items and Careline have only offered a ‘goodwill gesture’ of €200 against the fees paid. This means that we have not been made whole as a result of the poor service provided by Careline and, despite accepting that the services provided were below par, they have offered less than a 10% refund of the fees paid.

We allowed Careline plenty of opportunities to provide a reasonable resolution to this issue but I have now come to the end of the road and am entirely dissatisfied. We therefore thought it was important to forego the €200 ‘goodwill gesture’ and write this review so hopefully other customers can take this into account when considering engaging Careline for transportation services.Read more

Friendly and efficient staff. The men on the van were very helpful. The company agreed to collect at a suitable time. The process was clearly explained.

The Removal Team were just great. They were expert at their job, worked very hard, worked very well as a team, were very obliging, and very friendly. We say a huge ‘THANK YOU to everyone involved:[Names removed by SIrelo] Our thanks also to [Name removed by Sirelo] for all his help, and to Ingrida for her patience and attention to detail.We truly hope we have named all who helped us so much! The CARELINE Company can be very proud of their wonderful staff.
WELL DONE!! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Wonderful, everyone was super helpful. Thank you [Name removed by Sirelo] and your team. Well packed and hopefully will turn up in San Diego in the next few weeks. 😀👍

Excellent service from correspondence from [Name removed by Sirelo], to collection by [Name removed by Sirelo] in Ireland and delivery in Uk from [Name removed by Sirelo] and his colleague. I would highly recommend using Careline to anyone moving. Everything was so smooth and efficient, it was a pleasure dealing with them, thank you.